If your enquiry is urgent, please contact us via email firstname.lastname@example.org during our opening hours. Our current response time through our contact form is 1-2 business days.
COVID-19 DELIVERY IMPACT
At Cristina Re, we are working closely with our delivery partners to ensure we deliver orders on time whilst keeping everyone safe.
At present, we are experiencing significant delivery delays due to COVID-19.
We thank you for your patience and sincerely apologise in advance for any inconvenience this may cause.
Limited international flights, social distancing requirements as well as a substantial increase of parcel values may contribute to a delay.
Please allow a few more days transit time than normal.
COUNTIRES WE SHIP TO
We ship to over 40+ Countries, however some restrictions and suspensions may apply due to COVID-19.
Cristina Re ships with a point to point courier service, and we are not able to deliver to Post Office (PO) Boxes.
Please ensure you provide us with a street address and phone number to ensure there are no delays with your order.
Shipping costs for all International orders will be automatically calculated when completing your purchase at checkout.
This fee will be dependant based on your delivery location, weight and size of your order.
Deliveries to countries outside Australia might incur customs or import taxes.
Unfortunately, we are not aware of what they might amount to nor do not have any control over these charges.
Please make sure you contact your local customs office to find out more if you have any concerns.
To view estimated International Delivery timeframes & updates on shipping to your specific country, territory or region,
Delivery times are only an estimate and are according to the Australia Post Network.
Delivery times may also vary depending on whether your address is located regionally or in metropolitan areas.
TRACKING MY ORDER
Once your order has been processed and payment details verified, your goods will be dispatched from our warehouse within 2 working days.
You will receive an email with shipping confirmation as well as your tracking number.
If you should you not receive an order confirmation email nor a tracking number,
For more information on your order status, you can track your order HERE.
There may be a delay in the status update of your order as this is done by our third-party carrier
and they may be experiencing extreme delays.
To find out more click HERE
Please rest assured, your order is on its way.
We appreciate your patience when communicating with our
Customer Support team who are doing their best to keep up with the additional demand.
If you would like to contact our Customer Support Team you can do so HERE
MISSED OR RE-DELIVERIES
If there is no one to receive the delivery or no special delivery instructions are advised, carriers may get in contact via email, mobile or card advising the parcel has been returned to the local depot.
This is the receivers responsibility to contact the local depot to arrange collection or schedule a new delivery date.
INCORRECT DELIVERY DETAILS
Should delivery be attempted, and it fails due to insufficient address and/or contact details provided to us, your order will be returned to our Facility.
In order to have your order re-sent, you will be required to cover the additional shipping fee, so please ensure your address is entered correctly at checkout.
This includes, but is not limited to specifying your unit/apartment number.
All customers must enter a phone number upon check out when prompted to.
Unfortunately any order that does not contain a phone number is subject to delays.
It is of utmost importance that your Cristina Re items are shipped and arrive safely.
Each Cristina Re item is individually packaged in their own luxury keepsake gift box and designed to be treasured for a lifetime.
Our fulfilment warehouse ensures they use the most appropriate packaging to avoid any breakages whilst being environmentally conscious.
Our fulfilment warehouse uses Biodegradable packing peanuts that are made from natural, nontoxic sources, such as wheat and corn starch.
They are reusable as well as being dissolvable in water and can be thrown into compost piles after a single use.
All of our cardboard boxes are made from recycled materials.
All Cristina Re orders are shipped from Victoria, Australia.
*By placing an order with Cristina Re you are acknowledging and have accepted all shipping terms and conditions.
Stay safe and thank you for your understanding.
CRISTINA RE Team, Xxx